Returns Policy

        Bukam Marketplace Returns Policy

        At Bukam Marketplace, we strive to provide you with the best shopping experience. We understand that sometimes you may need to return a product, and we are here to make the process as seamless as possible. Please review our returns policy carefully to ensure that your return is processed efficiently.

        1. Return Eligibility

        You can initiate a return under the following conditions:

        1. Timely return request

        You initiate a return within 7 days of receiving them if you receive a wrong, damaged, defective, or counterfeit item.

        2. Item Condition

        When returning an item, it must meet the following criteria:

        Ensure that all seals, tags, and accessories are left intact.

        The item must be in its original packaging.

        We recommend keeping the original carton and packaging material for a smooth return process.

        If you have created a password on the device you wish to return, please ensure it is removed; otherwise, your return will be invalid.

        3. Change of Mind Returns

        You can request a return if you have changed your mind about an item, with the exception of the following items for hygiene and security reasons:

        Swimwear
        Underwear
        Lingerie
        Earrings
        Cosmetics
        Fragrances
        Groceries
        Food supplements
        Software
        Tickets
        Adult products
        4. Refund Process

        If your return request is validated, the refund process will be as follows:

        Cash Payments: If you paid with cash, the refund will be issued to your bank account details provided when creating the return request within 24 hours. It may take up to 2 - 5 business days for your bank to credit the refund amount to your account.

        Bank Card Payments: If you paid via a bank card, you'll receive the refund back to your bank card within 24 hours. It may take up to 3 - 7 business days for your bank to credit the refund amount to your account.

        Please note that Bukam Marketplace reserves the right to evaluate and validate return requests based on our policies. If you have any questions or need assistance with your return, our customer support team is here to help. You can reach us at bukamstores@gmail.com

        We value your trust and hope to continue providing you with exceptional shopping experiences at Bukam Marketplace.

        Thank you for choosing Bukam Marketplace!